FAQ

Barrette is an online boutique specializing in luxurious, handcrafted hair accessories. Our collection combines timeless elegance with modern sophistication, designed for women who want to elevate their style with high-quality pieces.

Our accessories feature premium materials, including 18k gold plating, silk, satin, vegan leather, crystals, and pearls, all chosen for their beauty, durability, and luxurious feel.

To keep your accessories looking their best, store them in a dry, cool place away from direct sunlight. Avoid contact with water, perfumes, and hairsprays. Gently clean with a soft, dry cloth as needed.

Currently, we do not offer custom or personalized items, but we’re always exploring ways to better serve our customers. Stay tuned for updates on this in the future!

We offer standard and expedited shipping options. Please see our Shipping & Returns Policy

Yes, we ship worldwide! International shipping rates will apply, and delivery times may vary depending on your location.

Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor its journey to you.

We accept returns and exchanges on unused items in their original packaging within 14 days of purchase. Please note that shipping fees are non-refundable. Please See Returns Policy

To start a return or exchange, contact our customer support team at customercare@barrette.com. Include your order number and reason for the return, and we’ll guide you through the process. Please see our Shipping & Returns Policy

Yes, refunds are issued to the original payment method once we receive and inspect the returned items. Please allow up to 10 business days for the refund to process. Please see our Returns Policy

Enter your promo code in the designated box during checkout and click “Apply” to see the discount reflected in your total.

No, you can shop as a guest. However, creating an account allows you to save your information for faster checkout and view your order history.

We accept all major credit cards, PayPal, and other secure payment options available at checkout.

Yes, we use SSL encryption to protect your personal and payment information. Your security is our top priority.

Barrette pieces are provided in elegant, luxurious dust bag however, we do not currently provide gift wrapping. 

Yes, you can add a personalized note during checkout. We’ll include it with your item.

Yes, we offer digital gift cards in various denominations, perfect for gifting to loved ones. 

You can reach us at customercare@barrette.com. We aim to respond within 24-48 hours.

Please email us immediately with your order number and photos of the item. We’ll resolve the issue promptly by sending a replacement or issuing a refund. 

Follow us on Instagram, Facebook, and Pinterest @BarretteAtelier for styling tips, new arrivals, and more.

Yes! Tag us using @BarretteAtelier and #MyBarretteStyle. We love seeing how you wear our accessories!

Yes, we’re always looking for collaborations with fashion-forward influencers and bloggers. Contact us at customercare@barrette.com for partnership inquiries.

Sign up for restock notifications on the product page, and we’ll let you know when it’s available again.

Currently, our accessories are exclusively available online. Stay tuned for updates about potential retail partnerships.

Yes, we provide styling advice for brides and special events. Contact us for personalized recommendations.

Scroll to the bottom of our website and enter your email in the subscription box to join our mailing list. You’ll get early access to sales and new collections!